Introduction
At Spek, we are committed to protecting your privacy and handling your personal information with care and transparency. This privacy policy explains how we collect, use, and safeguard your data when you use Doqui, our intelligent business process automation platform.
This policy covers all services provided by Doqui, including our WhatsApp Business messaging integration through Meta's WhatsApp Cloud API.
Meta WhatsApp Integration Notice
Doqui integrates with Meta's WhatsApp Cloud API. Any data processed through WhatsApp messaging is subject to both this privacy policy and Meta's data practices. By using WhatsApp features, you acknowledge Meta's role as a data processor.
Information We Collect
WhatsApp Business Data
When you use our WhatsApp Business messaging features:
- Message Content: Messages sent and received through your WhatsApp Business account
- Contact Information: Phone numbers, contact names, and profile information
- Media Files: Images, documents, and other files shared in conversations
- Message Metadata: Timestamps, delivery status, and read receipts
- Business Profile: Your WhatsApp Business profile information and settings
Account and Profile Information
- Email Address: For account authentication and communications
- Name and Company: Basic profile information you provide
- Contact Details: Phone numbers and business information
- Preferences: Your settings, preferences, and configuration choices
Platform Usage Data
- Usage patterns and feature interactions within Doqui
- Performance data and error logs for service improvement
- Device and browser information for technical support
- IP addresses and location data for security and analytics
How We Use Your Information
WhatsApp Business Messaging
- Enable automated messaging and customer communication workflows
- Process and route messages according to your business rules and preferences
- Provide message analytics, insights, and performance reporting
- Maintain message history and conversation continuity
- Ensure compliance with WhatsApp Business policies and regulations
Service Delivery and Improvement
- Provide, maintain, and improve Doqui's automation and integration services
- Personalize your experience and optimize platform performance
- Analyze usage patterns to develop new features and enhancements
- Provide technical support and troubleshoot issues
- Ensure platform security and prevent fraud or abuse
Communication and Updates
- Send important service announcements and updates
- Provide customer support and respond to your inquiries
- Share relevant tips, best practices, and feature updates
- Conduct surveys and gather feedback to improve our services
Data Sharing and Disclosure
Meta/WhatsApp Data Sharing
Meta/WhatsApp Data Sharing: When using WhatsApp Business features, certain data is processed by Meta as part of the WhatsApp Cloud API service. This is essential for message delivery and WhatsApp functionality.
We may share your information with:
- Service Providers: Trusted third-party services that help us operate Doqui (hosting, analytics, support)
- Meta/WhatsApp: For WhatsApp Business messaging functionality and compliance
- Legal Requirements: When required by law, regulation, or valid legal process
- Business Transfers: In connection with mergers, acquisitions, or asset transfers
- Your Consent: When you explicitly authorize us to share specific information
We Never:
- • Sell your personal data to third parties
- • Share your data for advertising purposes outside our platform
- • Provide access to your messages without proper authorization
Data Security and Storage
We implement comprehensive security measures to protect your information:
- Encryption in transit and at rest for all sensitive data
- Multi-factor authentication and access controls
- Regular security audits and vulnerability assessments
- SOC 2 compliance and industry-standard security practices
- Incident response procedures and data breach notifications
Data Retention
We retain your information for as long as necessary to provide services:
- Account data: Retained while your account is active and for up to 7 years after closure
- WhatsApp messages: Retained according to your settings and business requirements
- Usage analytics: Aggregated and anonymized data may be retained indefinitely
- Legal compliance: Some data may be retained longer to meet regulatory requirements
Your Rights and Choices
You have several rights regarding your personal information:
Access and Portability
Request a copy of your personal data and export your information in a portable format.
Correction
Update or correct inaccurate personal information in your account settings.
Deletion
Request deletion of your personal data, subject to legal and operational requirements.
Opt-out
Unsubscribe from marketing communications and adjust your notification preferences.
WhatsApp Messaging Controls
- • Configure message retention and deletion policies in your account settings
- • Control which team members have access to WhatsApp messaging features
- • Set up automated message processing rules and privacy controls
- • Access and download your WhatsApp message data through our export tools
Contact Us
For privacy-related questions, concerns, or requests, please contact us:
Privacy Officer
Data Protection Inquiries
For GDPR-related requests from EU residents
Changes to This Policy
We may update this privacy policy from time to time. When we make changes:
- We'll notify you via email and platform notifications
- Updated policies will be posted on our website with revision dates
- Continued use of Doqui after changes constitutes acceptance of the updated policy
Meta Platform Compliance
As a WhatsApp Business API partner, we comply with:
- Meta Business Platform Terms and Policies
- WhatsApp Business API Terms of Service
- Meta Data Processing Terms
- WhatsApp Business Policy Requirements
For more information about Meta's privacy practices, please review their privacy policy at: https://www.facebook.com/privacy/policy